Ordering & Payment
Yes, all quoted prices are GST excluded by default.
Yes, register your account or place your orders with your business details and ABN, and a compliant tax invoice will be automatically issued for every order.
Just browse our products, add what you need to your cart, and follow the checkout steps. It’s quick and easy.
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
If your order hasn’t been packed yet, we’ll do our best to help. Contact us as soon as possible.
Shipping & Delivery
We deliver Australia-wide. Remote areas may take a little longer.
Shipping costs vary based on your location and order size. You’ll see the exact amount at checkout.
Most orders within Perth Metro arrive within 2–5 business days.
Pick up your order from our warehouse in Wangara 6065 WA, usually available within hours for eligible in-stock items
Returns & Refunds
Yes—if it’s unused and in original condition, you can return it within 7 days. Just contact us first.
We’ll fix it fast. Let us know within 48 hours of receiving your order, and we’ll arrange a replacement or refund.
Once we receive and inspect your return, we’ll process your refund to your original payment method.
Bulk and Business Orders, Subscriptions, and Special Services
Yes, we offer automated, customizable recurring orders for frequently purchased products. You may adjust quantities and intervals at any time via your online account or by contacting our business services team.
Please submit your requirements through our business portal or contact the sales team directly. Bulk and corporate clients may be eligible for special rates and tailored account management.
Yes, account-managed services, consolidated invoicing, and custom catalogues are available for approved business clients.
Products & Stock
We try to keep everything available, but some items may sell out. If something’s out of stock, we’ll let you know and offer alternatives.
Absolutely. We value our business customers and offer flexible discounts for bulk, wholesale, or recurring orders. Please reach out to our sales or corporate team for a tailored quote and special pricing options.
Samples may be offered for select product categories. For custom printing, special orders, or branded merchandise, contact our customer care team to discuss specifications, minimum order quantities, and timelines.
Contact & Support
You can email us at sales@eliteretailsupplies.com.au or use our contact form. We’re here to help Monday to Friday.
We’re an online-only business, which allows us to keep our prices low and our service fast. However, if you’d like to see and discuss anything in person, you can visit us at our warehouse/office by making an appointment.